Where in B&H money sent by Western Union can be received?

Fast money transfer service in B&H is available at most banks. Find the location near you.

What do I need to collect the money I was sent by Western Union in B&H?

In B&H, to collect money transferred by Western Union the Receiver will need a valid identity card (national ID card or passport), and will have to provide the following Money Transfer Control Number (MTCN), Sender’s name, country  where the money was sent from and the amount sent.

What is the working time of Western Union counters?

It depends on the bank. Most of them offer its services from 8:00 AM to 5:00 PM week days and from 8:00 AM to 2:00 PM on Saturdays. For more specific information, as well as information on banks that operate on Saturday afternoon and Sunday, please call our free line 080-02-04-04.

Can I send money from B&H?

Yes. Money can be sent abroad only from one of the Banks. Find the location near you.

How can I send money from B&H?

To send money from Serbia you need to show a valid identity document, tell the operator which country you want to send money to, choose the amount you would like to send and tell as well as the name of the person you are sending money to.

In which currency can money be sent from B&H?

Money is sent in convertible marks (BAM), dollars (USD) and euros (EUR) and the Receiver collects the money in currency available at the destination country.*

Who pays the fee for the money transfer?

Money transfer fee is paid solely by the sender.

Which information does the Receiver in B&H need to provide in order to collect the money?

Receiver needs to provide Money Transfer Control Number (MTCN), full name of the sender, the expected amount and the country of origin (the country where the money was sent from).

Do you need an account opened at the Post Office or a bank to send or receive money?

No, neither the sender nor the recipient needs an account at the Post Office or bank for the use of Western Union services. Senders and Receivers do not need opened accounts in order to be able to use Western Union services.  Instead, every money transfer is recorded in the system through a unique control number (MTCN).

How can I find out if the money was sent to me by Western Union?

Calling the Customer Service Centre at the phone number +387 (51) 220 800, you can find out if there is a money transfer in the system for you.

In which currency can money be received in B&H?

Money can be received in convertible marks (BAM), dollars (USD) and euros (EUR).

How can I check if the sent money was paid out to the Receiver?

Calling the Customer Service Centre at the phone number +387 (51) 220 800, sender can find out the details of money transfer payout.

What do I do if I suspect fraud and I'm not sure whether or not to send a money transfer?

If you have any doubts, dilemmas or questions, you can call our Customer Service Center at +387 (51) 220 800 and we'll help you with useful information and suggestions. Western Union advises clients not to send money to unknown persons or pay for goods or services on the Internet.

How does Western Union money transfer work?

Money sent from abroad is transferred electronically so that a receiver in Serbia or in any other country can collect money in a few minutes.

How long does it take to receive or send money?

Not long and the procedure is very simple. To receive money it will take you just a few minutes depending on the opening hours and differences in time zones.

How can I be sure that the money transfer will be paid out to the right person?

Money transfer can only be paid out to the receiver and that is only person you should give money transfer information to. Besides, every transfer is given a unique control number (MTCN).

Which identification document needs to be provided in order to collect the funds?

Receiver must provide valid identification document with a photo – an ID card or driver licence for residents or passport for non-residents.

Can a minor receive money by Western Union?

If the recipient is  a minor, the transferred  money  may be  paid under the following conditions:

• Sender must include a test question and the recipient will have to know the answer
• Recipient (a minor) must come to the bank in the presence of a parent or  guardian  who will have a valid document
• The recipient is obliged to present a birth certificate

* In addition to the fee for the service, Western Union makes revenue by converting your money into another currency